FAQs

General Questions

What types of products do you sell?
  • We specialize in cleaning appliances, including Vacuum Cleaners, Mite Removers, and Sweeping Robots.
 
Where are you located?
  • We are based in the United States.
 
Payment Questions

What payment methods do you accept?
  • We currently accept PayPal.
 
Do you charge sales tax?
  • No, we do not charge sales tax on any orders.
 
Shipping Questions

Where do you ship?
  • We only ship within the United States.
 
Do you offer free shipping?
  • Yes, we offer free shipping on all orders.
 
How long does it take to process my order?
  • Order processing typically takes 1-2 business days.
 
How long does shipping take?
  • Shipping usually takes 3-7 business days after processing.
 
Returns & Exchanges

What is your return policy?
  • We accept returns for both defective and non-defective products within 30 days of the original purchase date. The product must be returned in new condition.
 
How do I return an item?
  • To initiate a return, please contact us at  info@amandasueke.com . A prepaid return label is included in the original package. Simply repack the item securely and ship it back to us using the provided label.
 
Do you offer exchanges?
  • No, we do not offer exchanges at this time. If you need a different item, please return the original for a refund and place a new order.
 
Are there any restocking fees?
  • No, we do not charge any restocking fees for returned items.
 
How long does it take to process a refund?
  • Refunds are processed within 2 business days after we receive and inspect the returned item.
 
Contact Information


How can I contact customer support?